RGA INSURANCE SERVICES, INC.
I. CLIENT SPECIFIC BILLING ARRANGEMENTS FOR PROFESSIONAL AND ADMINISTRATIVE CHARGES
RGA agrees to abide by a client specific billing arrangement for professional and administrative charges that are typically negotiated and agreed upon prior to the handling of any assignment. Your billing guidelines will be prepared in a written format so as to be available for reference at any of our offices. An arrangement may include flat rates, scheduled rates, fixed time increments for specific limited assignment tasks, fixed fees for certain administrative tasks, and agreed upon hourly rates which may vary from our suggested hourly rates.
II. ASSIGNMENTS WITH NO PRE-ESTABLISHED BILLING ARRANGEMENTS
Typically, RGAs assignment handling is billed on a time and expense method based on the actual time spent by an adjuster providing the services. Our standard or suggested billing schedule is referenced below. Time is billed at the applicable hourly rate at the time such services are performed. Time is recorded for each task in minimum increments of 1/10th of an hour per task, round up to the next 1/10th of an hour when the prior 1/10th of an hour is exceeded. Travel time by vehicle is billed at actual time and wait time incurred. When handling multiple files for the same client, travel and wait time is pro rated.
File Expenses:
Photographs $1.75
Fire Reports cost + $2.00
Police Reports cost + $2.00
Title Searches cost + $2.00
Mileage $0.61 mile
Clerical and administrative tasks are billed based on a percentage of the straight billing time for each adjuster performing services. This percentage is not applied to any other charges to the file such as mileage, photographs, out of town travel, etc. Each adjusters invoice is supplemented with a time and activity log sheet. Invoicing is typically done at the conclusion of a claim file or on an interim basis (monthly, quarterly, etc.) as your needs require.
Other than the adjusters hourly rates, the percentage fee applied for clerical and administrative tasks are all-inclusive. RGA does not alter either the adjusters hourly rate or the clerical and administrative fee for after-hours assignments or special rush handling requirements.
III. SPECIFIC POLICIES RETAINING TO ALL BILLING
Drive Time and Mileage Charges
When any vehicular travel is required on a file, drive time and mileage charges are applicable on each file and each necessary trip. Drive time and mileage is calculated using an Internet service such as Mapquest (or similar internet tool) for roundtrip travel. In the event that abnormal road construction or inclement weather impacts the published roundtrip time, RGA reserves the right to recoup the additional travel time. The roundtrip mileage and trip time is billed from the employees office location, whether or not the employee is departing to the loss location from our office location.
Multiple Files for the Same Client
When an adjuster is traveling by any means, or waiting in connection with multiple assignments from the same client, travel time, waiting time, and mileage will be pro rated for that days activities. Because of the proration being made, the clerical and administrative percentage will still be applied.
Notification to Client
For all assignments, RGA issues an Acknowledgment of Assignment, specifying the assigned adjuster within one business day. Typically, inspection appointments are scheduled within 24-hours of assignment. An Acknowledgment of Inspection will be issued by the designated adjuster with his or her preliminary comments and suggested loss estimate. First Reports are generated by the assigned adjuster per a pre-arranged agreement or notification from our client. Subsequent Status Reports are typically issued at 30-day intervals, or in keeping with a clients specific requests.